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0494_SHSO_ONE Sutter Experience Physician & APC Trainings_Live

Description:

There have been numerous studies that show consistent positive associations between patient experience, patient safety, and clinical effectiveness aid in the patient's adherence to recommended clinical practice medication treatments and preventative care. These educational sessions aim to help increase healthcare providers' confidence in communication and compassion, with in-class practice sessions.
Part 1: Experience of Care Fundamentals (1.5 hours) This session is designed for all physicians and APCs delivering care to our Sutter Health patients.

Session Topics: • Experience of Care Evidence and Ongoing Measurement • 3-Step Communication Standards • Empathy Practices

Part 2: Experience of Care Champion Skills Lab (1 hour) This session is designed for physicians and APC Champions and Coaches (must also attend Part 1)
Session Topics: • What it means to be a Champion or Coach • Training and Coaching Skill Building • Resource Exchange

Target Audience

Nurse Practitioner (NP)

Nurse, Registered (RN)

Physicians (MD or DO)

Physician Assistant (PA)

Other Healthcare Professionals

Learning Objectives

After attending this course learners will be able to:
Session One:

• Explain research supporting patient experience as a quality metric.

• List the 3 steps of the communication standard practice at Sutter Health.

• Explain the difference between empathy and compassion.

Session Two:

• Explain research supporting patient experience as a quality metric.

• Demonstrate the ability to observe patient interactions and provide feedback to physicians and APC’s.

• Define and teach the six communication techniques to others.

Course summary

Available credit:

2.50 AMA PRA Category 1 Credit™
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Sutter Health designates this Enduring activity for a maximum of 2.50 AMA PRA Category 1 Credit™ for physicians. Learners should claim only the credit commensurate with the extent of their participation in the activity.
2.50 AMA PRA Category 1 Credit™ Hour(s)
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Sutter Health certifies this Enduring activity was designated for a maximum of 2.50 AMA PRA Category 1 Credit™ Hour(s). Non-physicians should claim only the credit commensurate with the extent of their participation in the activity.
2.50 ANCC
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

This course/program has been awarded 2.50 ANCC contact hour(s). Sutter Health is accredited provider of nursing continuing professional development. Learners should claim only the credit commensurate with the extent of their participation in the activity.
2.50 CA BRN
This activity is approved for 2.50 contact hour(s) by Sutter Health, which is an approved provider by the California Board of Registered Nursing. (Provider Number 17182). Learners should claim only the credit commensurate with the extent of their participation in the activity.
2.50 IPCE
This activity was planned by and for the healthcare team, and learners will receive 2.50 Interprofessional Continuing Education (IPCE) credit for learning and change.

Course opens:

10/22/2024

Course expires:

10/22/2025

Rating:

Assembly Bills 1195 & 241- Culturally Appropriate Care which is Free of Implicit Biases:

Learners are strongly encouraged to engage in self-directed learning related to the impact of implicit biases in this clinical area via the references provided below:

Social Determinants of Health

Macias-Konstantopoulos WL, Collins KA, Diaz R, Duber HC, Edwards CD, Hsu AP, Ranney ML, Riviello RJ, Wettstein ZS, Sachs CJ. Race, Healthcare, and Health Disparities: A Critical Review and Recommendations for Advancing Health Equity. West J Emerg Med. 2023 Sep;24(5):906-918. doi: 10.5811/westjem.58408. PMID: 37788031; PMCID: PMC10527840.

Implicit Bias

Schwartz BD, Horst A, Fisher JA, Michels N, Van Winkle LJ. Fostering Empathy, Implicit Bias Mitigation, and Compassionate Behavior in a Medical Humanities Course. International Journal of Environmental Research and Public Health. 2020; 17(7):2169. https://doi.org/10.3390/ijerph17072169

Multiple Sutter Locations

United States

Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest

No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.

– Provider Designee/Verification: Kerri Maya, MSL, RN