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0248_SMG_Patient Experience Seminar 2024_Live

Description:

The Patient Experience Seminar is designed to support healthcare teams in improved communication with their patients. Topics address a clinician's role as a leader in their practice, give them tools for communicating with and understanding patients from diverse backgrounds, and helps them manage their own well-being including recognizing the signs of burnout that could impair care. The seminar includes didactic and interactive learning elements that help the learner practice new communication skills in a safe and supportive team environment. This one-day seminar is led by the Clinician Communication Coaches for Sutter Medical Group.

Target Audience

Nurse Practitioner (NP)

Physicians (MD or DO)

Physician Assistant (PA)

Learning Objectives

After completion of this course, learners should be able to:

1. Detect what matters most to a patient, or their priority for the first visit, via utilization of the Patient Agenda.

2. Practice AIDET communication format when communicating diagnosis, treatment plan, next steps, and follow-up.

3. Discuss the role of leaders when communicating appreciation or “managing up” colleagues.

Course summary

Available credit:

7.00 AMA PRA Category 1 Credit™
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Sutter Health designates this Enduring activity for a maximum of 7.00 AMA PRA Category 1 Credit™ for physicians. Learners should claim only the credit commensurate with the extent of their participation in the activity.
7.00 AMA PRA Category 1 Credit™ Hour(s)
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Sutter Health certifies this Enduring activity was designated for a maximum of 7.00 AMA PRA Category 1 Credit™ Hour(s). Non-physicians should claim only the credit commensurate with the extent of their participation in the activity.
7.00 ANCC
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

This course/program has been awarded 7.00 ANCC contact hour(s). Sutter Health is accredited provider of nursing continuing professional development. Learners should claim only the credit commensurate with the extent of their participation in the activity.
7.00 IPCE
This activity was planned by and for the healthcare team, and learners will receive 7.00 Interprofessional Continuing Education (IPCE) credit for learning and change.

Course opens:

01/11/2024

Course expires:

01/10/2025

Rating:

Culturally Appropriate Care which is Free of Implicit Biases (AB 1195 & 241):

Tervalon, M. & Murray-Garcia, J. (1998). Cultural humility versus cultural competence: A critical distinction in defining physician training outcomes in multicultural education. Journal of Health Care for the Poor and Underserved; 9(2): 117-125. doi: https://doi.org/10.1353/hpu.2010.0233
Health Resources & Services Administration. (2016). Culture, Language, and Health Literacy. https://www.hrsa.gov/about/organization/bureaus/ohe/health-literacy/culture-language-and-health-literacy
Cooper, L., Roter, D., Carson, K., Beach, M., Sabin, J., Greenwald, A., & Inui, T. (2012). The associations of clinicians’’ implicit attitudes about race with medical visit communications and patient ratings of interpersonal care. American Journal of Public Health Association. https://ajph.aphapublications.org/doi/full/10.2105/AJPH.2011.300558
McDowell, M., Goldhamer, H., Potter, J., & Keuroghlian, A. (2020). Strategies to mitigate clinician implicit bias against sexual and gender minority patients. Psychosomatics; 61(6): 655-661. https://doi.org/10.1016/j.psym.2020.04.021

2700 Gateway Oaks Dr.

Sacramento, CA 95833

United States

Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest

No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.

– Provider Designee/Verification: Kerri Maya, MSL, RN

Committee Member(s)