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0248_SMG_Patient Experience Seminar 2024_Live 9/11/24 (Virtual)
Description:
The Patient Experience Seminar is designed to support healthcare teams in improved communication with their patients. Topics address a clinician's role as a leader in their practice, give them tools for communicating with and understanding patients from diverse backgrounds, and helps them manage their own well-being including recognizing the signs of burnout that could impair care. The seminar includes didactic and interactive learning elements that help the learner practice new communication skills in a safe and supportive team environment. This one-day seminar is led by the Clinician Communication Coaches for Sutter Medical Group.
Target Audience
Nurse Practitioner (NP)
Physicians (MD or DO)
Physician Assistant (PA)
Learning Objectives
After completion of this course, learners should be able to:
1. Detect what matters most to a patient, or their priority for the first visit, via utilization of the Patient Agenda.
2. Practice AIDET communication format when communicating diagnosis, treatment plan, next steps, and follow-up.
3. Discuss the role of leaders when communicating appreciation or “managing up” colleagues.
Culturally Appropriate Care which is Free of Implicit Biases (AB 1195 & 241):
- Tervalon, M. & Murray-Garcia, J. (1998). Cultural humility versus cultural competence: A critical distinction in defining physician training outcomes in multicultural education. Journal of Health Care for the Poor and Underserved; 9(2): 117-125. doi: https://doi.org/10.1353/hpu.2010.0233
- Health Resources & Services Administration. (2016). Culture, Language, and Health Literacy. https://www.hrsa.gov/about/organization/bureaus/ohe/health-literacy/culture-language-and-health-literacy
- Cooper, L., Roter, D., Carson, K., Beach, M., Sabin, J., Greenwald, A., & Inui, T. (2012). The associations of clinicians’’ implicit attitudes about race with medical visit communications and patient ratings of interpersonal care. American Journal of Public Health Association. https://ajph.aphapublications.org/doi/full/10.2105/AJPH.2011.300558
- McDowell, M., Goldhamer, H., Potter, J., & Keuroghlian, A. (2020). Strategies to mitigate clinician implicit bias against sexual and gender minority patients. Psychosomatics; 61(6): 655-661. https://doi.org/10.1016/j.psym.2020.04.021
Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest
No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.
– Provider Designee/Verification: Kerri Maya, MSL, RN
Accreditation
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the Association of Social Work Boards (ASWB) to provide continuing education for the healthcare team.
Credit Designation Statement
Sutter Health designates this LIVE activity for a maximum of 7.00 AMA PRA Category 1 Credits™ for physicians and 7.00 continuing professional development contact hours for nurses, Learners should claim only the credit commensurate with the extent of their participation in the activity.
Note to Other Disciplines: AMA PRA Category 1 Credit HOURS™ Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.
Attendance & Credit Claiming
Enter the 6-letter attendance verification code when prompted in the Attendance Course Object within the course outline. Please review the course instructions for pictorials of the steps to take when registering for the course.