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0521_SMG_Patient Experience Seminar 2025-11/19/25_Live
Description:
The Patient Experience Seminar is designed to support healthcare teams in improved communication with their patients. Topics address a clinician's role as a leader in their practice, give them tools for communicating with and understanding patients from diverse backgrounds, and helps them manage their own well-being including recognizing the signs of burnout that could impair care. The seminar includes didactic and interactive learning elements that help the learner practice new communication skills in a safe and supportive team environment. This one-day seminar is led by the Clinician Communication Coaches for Sutter Medical Group.
Target Audience
Nurse Practitioner (NP)
Physicians (MD or DO)
Physician Assistant (PA)
Other Healthcare Professionals
Learning Objectives
After completion of this course, learners should be able to:
1.) Detect what matters most to a patient, or their priority for the first visit, via utilization of the Patient Agenda.
2.) Utilize the PEV format to address challenging patient conversations in a compassionate yet professional manner.
3.) Discuss the role of leaders when communicating appreciation or “managing up” colleagues.
Reference for Self-Directed Learning in Compliance with Assembly Bills 1195 & 241- Providing Culturally Appropriate Care which is Free of Implicit Biases:
Andrade, Sahar, and Jason Wolf. "The Role of Cultural Competence in Delivering Positive Patient Experiences."(n.d.): n. pag. Beryl Institute. Web. (white paper)
Juckett, Gregory, MD, MPH. "Cross-Cultural Medicine." Jama 293.5 (2005): 623. Web.
Culture, Language, and Health Literacy, Health Resources and Service Administration.
Implicit Bias Considerations (as it relates to the content):
"So You Want to Talk About Race" by Ijeoma Oluo
Seal Press, 2018
Patient Prejudice: When Credentials Aren't Enough
Stephanie Cajigal; Laurie Scudder, DNP, NP | October 18, 2017
Dealing with Racist Patients Kimani Paul-Emile, J.D., Ph.D., Alexander K. Smith, M.D., M.P.H., Bernard Lo, M.D., and Alicia Fernández, M.D. February 25, 2016
N Engl J Med 2016; 374:708-711
DOI: 10.1056/NEJMp1514939
Fundamentals of Health Law
U.S. Law and Discrimination in Health Care
Kimani Paul-Emile, J.D., Ph.D. | May 25, 2023 |New England Journal of Medicine
Standing Up against Gender Bias and Harassment — A Matter of Professional Ethics
Michelle M. Mello, J.D., Ph.D., and Reshma Jagsi, M.D., D.Phil.
Strategies for observed bias
(n engl j med 382;15 nejm.org April 9, 2020)
Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest
No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.
– Provider Designee/Verification: Kerri Maya, MSL, RN
Accreditation
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the Association of Social Work Boards (ASWB) to provide continuing education for the healthcare team.
Credit Designation Statement
Sutter Health designates this LIVE activity for a maximum of 7.00 AMA PRA Category 1 Credits™ for physicians and 7.00 continuing professional development contact hours for nurses. Learners should claim only the credit commensurate with the extent of their participation in the activity.
Note to Other Disciplines: AMA PRA Category 1 Credits HOURS™ Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.
Attendance & Credit Claiming
Enter the 6-letter attendance verification code when prompted in the Attendance object in the course progress outline. Follow the outline to complete all remaining course objects before claiming CE credit in line with your clinical discipline and commensurate with participation. Please review screenshots of enrollment steps in the course registration tab for additional assistance.
Enrollment Instructions
This program has multiple class dates which will occur in 2025, please find them listed below:
- 1/9/25 - In Person (8 AM - 4 PM)
- 2/25/25 (part 1) - Virtual (8 AM - 12 PM) + 2/19/25 (part 2)- Virtual (8 AM - 12 PM)
- 3/6/25 - In Person (8 AM - 4 PM)
- 4/28/25 (part 1) - Virtual (8 AM - 12 PM) + 5/12/25 (part 2)- Virtual (8 AM - 12 PM)
- 7/17/15 - In Person (8 AM - 4 PM)
- 9/11/25 (part 1) - Virtual (8 AM - 12 PM) + 9/25/25 (part 2) - Virtual (8 AM - 12 PM)
- 11/19/25 - In Person (8 AM - 4 PM)
In order to advance in this course, you will need to select the overall course (first line listed in black) and specific class date(s) that you wish to be shown on your transcript. This step is accomplished by placing a checkmark in the box next to the course (shown in black) and the correct class(es) (shown in teal) before clicking on "Enroll" as shown in the picture below.
Please note: You will at this point be locked out of selecting alternate class dates. As such the "Take Course" button will be blacked out and does not apply on this page.
Next, click on the cohort title to reach the course, then click the Start button to launch the course outline.
