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0181_PAMF_Clinical Leadership Essentials - Cohort 8_Patient Satisfaction_Live
The clinical leadership excellence program as a whole is implemented to provide new and existing physician leaders with skills and strategies needed to succeed in their roles using the 4 E’s of Exploration, Education, Exposure, and Experience. This series of 90-minute modules, occurring approximately once a month throughout the year for a total of 13 sessions, includes pre-work before each module and case-based discussions to promote active learning strategies. The program also includes a special focus on Diversity, Equity, and Inclusion with the principles of DEI integrated into all modules where leaders can identify, describe, and demonstrate inclusive behaviors.
This module addresses the inconsistence in accessing and understanding patient satisfaction and other dashboard metrics (quality, growth and service) along with how to interpret/apply them, as well as how to recognize staff and providers for meeting these metrics.
Program features:
• Incorporate adult learning styles – combination of didactic, exercises and interactive learning
• Facilitated by internal subject matter experts (both physicians and operational leaders)
• Designed to address competencies needed based on physician leader job descriptions
Target Audience
Nurse Practitioner (NP)
Nurse, Registered (RN)
Physicians (MD or DO)
Physician Assistant (PA)
Learning Objectives
After the completion of this module, learners will be able to:
1. Demonstrate ability to locate data and summarize what these measurements represents.
2. Utilize data to demonstrate appreciation and coaching of team members.
3. Identify resources withing the organization to positively impact the patient experience.
4. Summarize strategies to improve access, productivity, P4P, and growth.
Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest
No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.
– Provider Designee/Verification: Kerri Maya, PhD(c), MSL, RN, NPD-BC
Kelly Derbin, MD
Suzie Golden-Riley, MBA, ACC
Elizabeth Román, DMSc, MPH, PA-C
William Bratz
Diana Nguyen, MD
Accreditation
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the Association of Social Work Boards (ASWB) to provide continuing education for the healthcare team.
Credit Designation Statement
Sutter Health designates this LIVE activity for a maximum of 1.50 AMA PRA Category 1 Credits™ for physicians, 1.50 continuing professional development contact hours for nurses. Learners should claim only the credit commensurate with the extent of their participation in the activity.
Note to Other Disciplines: AMA PRA Category 1 Credits™ Continuing Medical Education is acceptable for meeting the continuing education requirements for Pharmacists, Physician Assistants, Psychologists, Registered Nurses, and Respiratory Care Practitioners. For other disciplines, please check with the regulatory board for your discipline to confirm what type of credits meet the continuing education requirements. Continuing education hours for nurses accredited by ANCC, via Joint Accreditation.
Attendance & Credit Claiming
Text the 6-letter attendance verification code to (916) 866-7913 to claim credit.
Available Credit
- 1.50 AMA PRA Category 1 Credit™
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Sutter Health designates this Live activity for a maximum of 1.50 AMA PRA Category 1 Credit™ for physicians. Learners should claim only the credit commensurate with the extent of their participation in the activity.
- 1.50 AMA PRA Category 1 Credit™ Hour(s)
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Sutter Health certifies this Live activity was designated for a maximum of 1.50 AMA PRA Category 1 Credit™ Hour(s). Non-physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 1.50 ANCC
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
This course/program has been awarded 1.50 ANCC contact hour(s). Sutter Health is accredited provider of nursing continuing professional development. Learners should claim only the credit commensurate with the extent of their participation in the activity.
- 1.50 CA BRN
This activity is approved for 1.50 contact hour(s) by Sutter Health, which is an approved provider by the California Board of Registered Nursing. (Provider Number 17182). Learners should claim only the credit commensurate with the extent of their participation in the activity.
- 1.50 IPCE
This activity was planned by and for the healthcare team, and learners will receive 1.50 Interprofessional Continuing Education (IPCE) credit for learning and change.
