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0052_PAMF_Leader as Coach- Foundations_Live
Performance coaching can help healthcare providers and healthcare systems to continually improve patient care delivery by enhancing professional development, promote collaboration within the healthcare team, combat burnout, promote physician well-being, and thereby subsequently improve patient experience. PAMF has recently undergone tremendous change. Many of our leaders are at different places in terms of their experience and leadership knowledge and skills. These leaders are responsible for coaching their direct reports on skills and techniques that impact the work environment as well as the patient experience. As a result, their direct reports will then have the knowledge and skills to coach their frontline, creating a culture of coaching and continual improvements to patient satisfaction.
Target Audience
Nurse Practitioner (NP)
Physicians (MD or DO)
Other Healthcare Professionals
Learning Objectives
After attending this activity, learners should be able to:
• Define what listening to understand is, and identify techniques for improving your listening.
• Summarize the difference between inquiry and advocacy, and the benefit of asking powerful questions.
• Describe how to shift one's mindset from a "fixer" to facilitator using a working model of coaching and the core skills required.
• Apply recommended strategies to build a psychologically safe environment where leaders and the team will feel comfortable coaching and being coached.
• Evaluate your confidence in applying core coaching skills to your day-to-day leadership through exploration and practice.
• Recognize opportunities to invite diversity of ideas.
• Demonstrate the process of 5:1 feedback.
Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest
No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity. – Provider Designee/Verification: Kerri Maya, MSL, RN
Accreditation
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Attendance & Credit Claiming
Text the attendance code COACHF to (916) 866-7913 to claim credit.
Available Credit
- 3.25 AMA PRA Category 1 Credit™
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Sutter Health designates this Live activity for a maximum of 3.25 AMA PRA Category 1 Credit™ for physicians. Learners should claim only the credit commensurate with the extent of their participation in the activity.
- 3.25 AMA PRA Category 1 Credit™ Hour(s)
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Sutter Health certifies this Live activity was designated for a maximum of 3.25 AMA PRA Category 1 Credit™ Hour(s). Non-physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 3.25 ANCC
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
This course/program has been awarded 3.25 ANCC contact hour(s). Sutter Health is accredited provider of nursing continuing professional development. Learners should claim only the credit commensurate with the extent of their participation in the activity.