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0361_SMG_Hospitalist Patient Experience Seminar_Live - 11/4/24 Class
Description:
The Hospitalist Patient Experience Seminar is designed to support healthcare teams in improving communication with their patients, primarily within the hospital setting. Topics address a clinician's role as a leader in their practice, strategies for communicating with and understanding patients from diverse backgrounds and helps them manage their own well-being including recognizing the signs of burnout that could impair care. The seminar includes didactic and interactive learning elements that help the learner practice new communication skills in a safe/brave and supportive team environment. Understanding the difference in team dynamics, patient interaction, communication pitfalls and remedies, doctors practicing with the hospital setting will better establish effective connections within the care team as improve patient engagement/outcomes.
Target Audience
Physicians (MD or DO)
Learning Objectives
After completing this course, learners will be able to:
1. Demonstrate the PEV (Paraphrase, Empathize, Validate) communication strategy with patients, staff and family members.
2. Apply best practice recommendations to structure time with patients to ensure effective communication.
3. Integrate well-being practices for clinicians into self-care routines to reduce the risk of compassion fatigue.
Culturally Appropriate Care which is Free of Implicit Biases (AB 1195 & 241)
- Mello, M. M., & Jagsi, R. (2020). Standing Up against Gender Bias and Harassment - A Matter of Professional Ethics. The New England journal of medicine, 382(15), 1385–1387. https://doi.org/10.1056/NEJMp1915351
- Healy, M., Richard, A., & Kidia, K. (2022). How to reduce stigma and bias in clinical communication: a narrative review. Journal of General Internal Medicine, 37(10), 2533-2540. https://link.springer.com/article/10.1007/s11606-022-07609-y
Disclosure of Financial or In-Kind Commercial Support & Conflict of Interest
No one involved in the planning or presentation of this educational activity have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. No financial or in-kind commercial support was received to produce or promote this educational activity.
– Provider Designee/Verification: Kerri Maya, MSL, RN
Accreditation
In support of improving patient care, Sutter Health, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the Association of Social Work Boards (ASWB) to provide continuing education for the healthcare team.
Credit Designation Statement
Sutter Health designates this LIVE activity for a maximum of 4.00 AMA PRA Category 1 Credits™ for physicians. Learners should claim only the credit commensurate with the extent of their participation in the activity.
Attendance & Credit Claiming
Enter the 6-letter attendance verification code when prompted in the Attendance Course Object within the course outline. Please review the course instructions for pictorials of the steps to take when registering for the course.
Required Hardware/software
Welcome to the program, Hospitalist Patient Experience Seminar!
Once you "Start Course", you will move through a series of steps required by Sutter Health in documenting your participation and commitment to change as a result of taking this program.
In order to complete this course, you will need to click on "Next" when able to do so, to complete the following components as shown in the "Course Progress" index to the left:
- Attendance: please mark your attended. A unique, six-letter, code will be provided by the learning delivery team. You will enter this code in the corresponding Attendance course object as you begin the credit claiming pathway.
- Evaluation: upon entering your attendance confirmation data you will proceed to complete a course evaluation, specific to the materials delivered in this course.
- Commitment to Change: you will be asked to complete a Commitment to Change document which explains one or more areas you intend to change as a result of attending this course.
- Credit Claiming: This is an optional step. If claiming credit please select your credit type and attestation to the amount of credit commensurate with your level of participation in the program.
- Certificate: It is also an optional step to download your credit certificate; however, you can always return to "My Current Courses" at any time to download a certificate of pdf transcript.
If you have any questions about the process, or require any assistance, please email: SHSO.CPD@sutterhealth.org or use visit the "Support" tab in the software.
Thank you!