OVERVIEW

More than 31 years of experience working as a Registered Nurse. Dependable, self-starter, goal oriented and highly competent nursing professional with strong qualifications in particularly high pressure and demanding environments. Possess strong communication, leadership and management experience with outstanding assessment, problem-solving and implementation skills.  Areas of expertise include on-boarding and educating physicians, nurses and all clinical and non-clinical staff, EMR/Epic workflows, data collection/analysis/reporting, process improvement, leadership expertise, and care of the critically ill. Additional areas of strength include:

• Very intuitive with a strong ability to manage and motivate team members of various personalities and challenging situations
• Solid communication skills – excellent written, verbal and computer skills
• Decision making forte of devising conclusions, proposing recommendations and executing solutions
• Expertise in creating and maintaining auditing spreadsheets for clinical quality assurance
• Outstanding knowledge of nursing fundamentals and patient care 

EDUCATION             

Masters of Science Degree in Nursing, Holy Names College (MSN/FNP), 1997-1999

Emphasis on diagnosis, treatment and research of medicine. Clinical Family Nurse Practitioner experience at Kaiser Pediatric Clinic in Roseville, Internal medicine at Kaiser Riverside Clinic in Roseville, and Obstetric and GYN care at Planned Parenthood in Sacramento. Masters thesis on Smoking Cessation.

Bachelor of Science Degree in Nursing, Dominican College (BSN/RN), 1988-1992 

Emphasis on clinical nursing, teaching, research, and Public Health Nursing. Minor Degree in Psychology.

PROFESSIONAL AFFILIATIONS

• California Nurses Association (CNA)
• American Association of Critical Care Nurses (AACN)
• Sigma Theta Tau International/ NU XI Chapter member

WORK HISTORY

Clinical Nurse Educator, Sutter Medical Foundation 2017-Present

Facilitate education of Sutter Medical Foundation processes with clinical new hires, current clinical and non-clinical staff members. Evaluate effectiveness of training and education programs and develop improvements as appropriate. Develop improved on-boarding processes to communicate with supervisors, managers and directors. Planning, developing, implementing, aligning, and evaluating clinical orientation programs to measure, maintain and enhance employee competencies. Collaborate, coordinate, and guide the competencies of Sutter Valley Medical Foundation (SVMF) staff. Credible resource for the support of SVMF current policies and maintain accurate competency records to meet the AAAHC standards. Support and maintain the clinical new hire HR grid and enroll staff in the appropriate clinical orientation classes and email communication to staff and managers. Mentor clinical educators on balance, feedback responses, and stress reduction techniques. Develop standard work to improve efficiencies in clinical education processes. Support operations throughout the foundation with clinical process and education tools. Evaluate and work in partnership with subject matter experts to write and enhance Registered Nurse Standardized Procedures for entities to support safe patient care. Updated and improved the RN Health Maintenance and RN refill classes to share the most current Epic electronic medical record tools.

Clinical Hospitalist Supervisor, Sutter Medical Foundation 2006-2017

   Oversee the activities, development, and day-to-day operations of the Hospitalist Program. Supervise performance and support the professional growth of the clinical and non-clinical staff. Analyze Hospitalist daily workflows and clinical processes and implement improvements as appropriate. Partnered with the medical directors at the four locations for planning, organizing, staffing, monitoring, and coordinating the work efforts of the hospitalist clinical teams. Participate in the design and implementation of quality and process improvement activities across the region. Integrate improved use of Epic technology into the hospitalist workflows and clinical processes. Educate best practice usage of telemetry with all the hospitalists, developed and shared an EPIC smart phrase to guide the hospitalists in appropriately choosing telemetry and documenting. Plan, improve and perform the on-boarding of all new Hospitalists and provide performance feedback to support the Hospitalist Program goals. Improve the communication of all new hospitalists with hospital administration and staff with an on-boarding welcome email with the picture of all new hospitalists. Collaborate with the medical directors for the planning and implementation of the annual hospitalist retreat. Work collaboratively with hospital administration, hospitalists, and department managers to support improved hospital and hospitalists’ performance. Participate in multiple Kaizen events for process improvement and as a Hospitalist resource and expert. Facilitate and implement monitoring and evaluation mechanisms for performance improvement and quality assurance activities for the Hospitalists and the Hospitalist Program.  

Education & Quality Assurance Coordinator, Life Masters 2005-2006

Develop and deliver training to call center staff using the principles of adult learning. Facilitate program/product enhancements according to operation needs. Lead role on the process, evaluation, and follow up of the quality tracking program. Coach staff on related Quality Tracking issues as needed. Lead role in the management of the quality tracking system. Lead role updating and training the Lower Back Pain Program. Design and implement the workflow design for QA. Designed and implemented training of Medicare D Prescription Drug Program for the call center staff.

Nurse Manager/Nurse Practitioner, Toft Facial Plastic Surgery 2001-2005

Perform the day-to-day operations of the office. Manage the work productivity and training of clinical and non-clinical staff members. Maintain excellent customer service throughout the office. Provide and justify monthly profit/loss statements. Collaborate with the company accountant quarterly to validate all business expenses and profit/loss statements. Initiate and follow up on studies for the maintenance of quality improvement and cost-effective care. Perform conscious sedation, Botox, Photo-facial treatments, and laser hair removal.   

Registered Nurse, Sutter Roseville Medical Center, Emergency Department 2001-2002

Work as a Staff Nurse II in the Emergency Department. Treat emergency and trauma patients using ACLS and TNCC guidelines. Perform minor procedures, clean wounds, establish intravenous lines, draw blood, maintained emergency room standards with a calm composure in the stressful situations. 

Registered Nurse, Mercy American River Hospital, ICU/CCU 1992-1999

Work as a Staff Nurse II at Intensive and Coronary Care Units. Implementation of emergency procedures using BLS and ACLS guidelines. Evaluate and closely monitor sudden and subtle changes in critically ill patients.